POSTAGE & HANDLING
Threadgate practises slow fashion, manufacturing made to order items therefore items are made after purchase. Purchases will be sent out within a 10 day window from Monday - Friday. Please contact before purchase if you need your purchase sent out earlier than 10 days.
Purchases are sent using Australian Parcel Post with tracking.
Postage is a $5 flat rate for domestic.
Postage is free for orders over $250.
Postage is a flat rate of $25 for overseas.
Threadgate accepts both exchanges and refunds within the conditions.
The customer must email firstname.lastname@example.org for a Return Authorisation number before you send back the item/s.
A full refund is valid for full price items only and exchanges are valid for full price items and sale items.
All returned merchandise must be unworn and unwashed.
Returns are accepted within 7 days of the original shipping date.
Exchanges/Refunds are processed within 7 days.
Return postage is at the customer's expense.
Any goods returned are the customer's responsibility until they reach the head office. Threadgate recommends sending with tracking as Threadgate will not be responsible for undelivered parcels.
A confirmation will be sent to the customer when the return/exchange has been processed.
Threadgate have the right to deny returns and exchanges if the garment returned does not meet the policy requirements.
Refunds will be credited to the original paypal account.
Threadgate pays careful attention to the finish and quality of all products. All orders are quality assessed before being dispatched. If an item is found to be faulty a full refund will be issued after assessment. Return postage will be reimburshed by Threadgate.
Please address returns as below:
49 Shepherd Street
Marrickville NSW 2204